The library is full all day long, and we even have queues before we open up. This, despite the fact that we open at nine, yet officially our opening time is 9.30.
And then there is the confrontations at the desk. Now I have to say first off that we rarely (never?) have trouble with the students. Yes they can be a bit slow to leave when we close, but otherwise they don’t really cause any hassle at all. At least in the six months I’ve been here. Yesterday I had my first troublesome individual
A fella, in his twenties I’d say, came up asking to renew a book. Fine, I hit the renew icon, scan in the barcode, and up flashes the little message. Book has been recalled, which means another user has requested it. I tell student this, but he doesn’t seem to understand and asks for the book back. “I’ll just pay the fine.”
“Er, no that isn’t how it works.”
I flip the cover and look at the date label, Mar 31st, but he has renewed it since then, so it is only overdue by a couple of days. Still, we only allow one renewal so even without the hold I wouldn’t be able to issue it to him. But he has had the book for two months, and other people are waiting. I even recognise the title as one that plenty of people have been asking for. So again I tell him that I’ll have to check it in and keep it for the next person on the hold list.
He gets a little upset. “I need it for my exam next week.”
Well tough titties. So do other people. “Sorry, I can’t give it to you.”
Then he starts to make a big deal over how he was doing the right thing trying to renew it, that he needs it, that he isn’t leaving it back.
I pass him on to boss lady. Isn’t it nice to be able to foist people off on others
.
Course I’m still at the desk so I can here him getting a little abusive, and even more upset. But I mean come on, he’s had this book for two months, what does he think the library is for? To let you take a book for as long as you want, without taking into consideration anyone else’s needs? And if, as he says, his exam is next week why hasn’t he his notes taken, or photocopies made?
Eventually we get rid of him, telling him that there are copies on seven day loan in a different branch library. Mumbling and grumbling about how he got the book first, he deserves to keep it, what’ll he do now, he leaves.
Course he could have saved himself the hassle by simply leaving the book at home, and renewing only from his library card. That way he could’ve said “I’ll bring it in tomorrow” and we would never have been the wiser. Still, lets not tell him that.